![]() ![]() It’s a competitive world out there, and if you want to outperform your competitors and win greater support for your business, you have to be better at what you do than they are. The real value of capturing every procedure and process is that it allows your business to improve and keep on improving. ![]() Want to learn how to document your processes? Check out our complete guide on: How to Write a Standard Operating Procedure Documentation Allows for Continuous Process Improvement Did someone make a mistake? Was quality not all you would like it to be? How can you build in a safeguard procedure that ensures it won’t happen again? You now have an opportunity to revisit the process or procedure that isn’t working well and figure out how to improve it. ![]() Perhaps you just think you’ve found a way to make the process more efficient. Or you discover that there’s room for error in what you thought was a watertight process with sufficient procedural information. Maybe some variable you didn’t initially plan for enters the equation. As soon as a process that transforms inputs into outputs is repeatable, you have an opportunity to capture the process and procedure so that your staff knows what to do and how to do it.īut along the way, you might find that things aren’t going as well as you would like them to. When you do business, you want to do everything “right.” What’s more, you want your staff to get it right EVERY TIME. However, the customer is happy because the quality of the order-placing experience was so much better. Sure, the task remains the same: the assistant writes the order. The “what” criterion has been fulfilled.īut if the person behind the counter follows a procedure that indicates the expected standard for customer interactions, the entire customer experience changes. Sure, the customer isn’t going to come back, but the sales assistant has still done the job. Just think of it: even if the sales assistant is rude and unfriendly, he or she has still completed a part of the hamburger-making process the minute the order is written down. That’s a procedure, and it can make a huge difference to a business. He or she may even provide a script for the interaction. Thus, the store owner might specify that the sales assistant should greet the client and smile. However, inside this simple process, the fast food outlet’s staff also follow several procedures. After that, the staff springs into action, cooks the patty, prepares the hamburger roll and serves the finished hamburger up to the client. The process is a simple one, and it all starts with taking the order. Process and Procedure ExampleĪ fast food outlet makes hamburgers. Unlike processes, a procedure doesn’t have to be a workflow – a set of simple guidelines could suffice. Procedures, on the other hand, would be explained through a physical or electronic document (To complete the process, do X, Y, and Z). For a process, a simple workflow diagram would do. Considering the differences between the two terms, it shouldn’t be too surprising that there are different ways to document them.
0 Comments
Leave a Reply. |